FREE Shipping for US Ground Orders over $75
No one wants to pay for shipping so here’s the deal: If your order is $75 or more, then ground shipping is on us. If you need something faster than standard, which usually means 7-10 days, then we’re going to have to charge you for something faster. If you need to receive something by a specific day (like a birthday or Christmas), we strongly recommend you ship 2nd day air.
Orders received before 10 a.m. PST Monday- Friday are normally shipped the next business day. If for any reason this is not the case, we will contact you right away.
Please note: Our primary shipper, UPS, will only accept shipments to a valid street address, they do not deliver to P.O. Boxes. If you wish to ship to a P.O. Box address, the recipient´s telephone number must be included on the label. Packages addressed to P.O. Boxes may be delayed, will not be covered by any UPS Service Guarantee, and will require an address correction charge. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
Shipping Options and Rates
DOMESTIC RATES (to the contiguous U.S.)*
DOMESTIC to Alaska and Hawaii*
Please choose 2nd day or overnight shipping
Flat rate: $50 + Duties and local taxes (not our local taxes – YOUR local taxes**)
*Oversize/overweight items may be subject to a shipping surcharge. An oversize item is a large item, such as a rolling duffel bag or float tube, which can be shipped via standard carrier services (UPS, Fedex, etc.), but incurs a higher shipping charge due to the size and/or weight of the item. Oversize shipping charges range from $35.00 and up for ground shipping depending on the size, weight, destination and shipping method selected. If your order contains oversize items, we will contact you via e-mail or phone to quote the additional shipping charges. Once we get your approval, the difference will be applied and your product will be shipped.
**International Orders are not subject to USA taxes. However, it is possible that import duties (like VAT) will be applied by the country of final destination. You are responsible for payment of all applicable duties, taxes and other fees. Please contact your local customs office for information on duties, taxes and restricted items. We are not responsible for items refused by Customs for non-payment of VAT or other country-based requirements.
IMPORTANT INTERNATIONAL SHIPPING NOTE: Due to high instances of fraud and or issues with local customs offices, we cannot ship to the following international locations:
"You use it, it's yours"
Rod & Reel Returns: Rods can be cast on lawns or in a dry environment so you can test the action, but we are unable to accept a return if the rod has any damage, watermarks or has a dirty cork grip. Used reels will not be accepted for return.
Waders & Boots: Please try on waders and boots inside a clean house to ensure a proper fit before using them for outdoor use. Used boots and waders will not be approved for return, exchange, or credit and will be promptly shipped back to you.
Fly Lines: If it has been spooled onto a reel it cannot be returned.
Flies: As long as they’ve never gotten wet or damaged you can send them back.
Fly Tying Materials: We're sorry, we cannot accept returns for fly tying materials. Please call 650-508-0727 if you have any questions.
Once your return is received and inspected by our staff (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Products purchased with gift cards or with gift receipts can be returned for store credit only.
Please note that we are stringent about enforcing the "as-new" policy. This is for your protection as well as ours. If the purchased merchandise is not returned in the new/mint condition you received it, it will be shipped back immediately to the sender and the appropriate shipping charges will be debited from the credit card used for the original purchase.
How to Return a Product:
1. Call us at 650-508-0727 and let us know you would like to return a product
2. Wrap the product in the original packaging, with tags and the original receipt
3. Close box securely, we are not responsible for product lost during shipping
4. Drop the package off at your local shipping office
California Fly Shop
1125 Industrial Road, Suite H
San Carlos, CA 94070
Products normally take 7-10 days to come back to us. The returned product will be promptly inspected and, provided the product passes inspection, your merchandise credit will be applied within seven days.
We're going to bend over backwards to make you happy. And while we hope it never comes to this, we do reserve the right to deny future services to anyone who abuses our policies.