Loading... Please wait...

Customer Service

s0350381.jpg 

California Fly Shop

1125 Industrial Road, Suite H
San Carlos, CA 94070

650-508-0727 - Phone
650-508-0198 - Fax

[email protected]

 

San Carlos Store Hours 

Monday - Friday 10:00am - 6:00pm

Saturday 9:00am - 6:00pm

Sunday 10:00am - 4:00pm

 

Map to our San Carlos Location 

map-cfs-1125-industrial-san-carlos.png

 

Payments Accepted

visa-mc-amex-paypal-icons.jpg  

 

 

 

 

 

 

 

Questions

Please call our Pro Staff for any questions concerning orders or shipping, or for questions about specific products. You can reach us at [email protected] by email or 650-508-0727.   

Shipping & Return Information 

We offer free ground shipping for orders over $75 in the Continental US. Our primary shipper, UPS, will only accept shipments to a valid street address, they do not deliver to P.O. Boxes.  

Our Return Policy:

  • Returns* within 30 days of purchase will receive refunds to the payment (credit, debit card or PayPal) method you used to make your purchase.
  • Loyalty points and store credits received for returned items will be substracted from your loyalty account when your return is processed.
  • Returns made within 60 days of purchase will be given a store credit on your online account.
  • All sales are final after 61 days.

*For more detailed information, including shipping costs and exceptions to our return policy click here.

Our Loyalty Program

reward-button.png

California Fly Shop offers a reward program for frequent buyers. Customers who purchase products as a registered user on our online store are automatically enrolled and all of those purchases will accumulate points. (Angler points are earned automatically through purchasing.) Points can be redeemed when you have reached the first of five reward levels:

2,500 points = $25 store credit

5,000 points = $50 store credit

7,500 points = $90 store credit

10,000 points = $150 store credit

15,000 points =$300 store credit

Store credit may be used at your discretion to purchase products in our online store. See our Angler Rewards page for more information.

French Speakers

Are you visiting from another country? We have French speakers in our store. Contact us for more information.

 

french-flag-credit-deviantart.jpg

Parlez Francais? Nous aussi! +1 650-508-0727  - [email protected]

 

Gift Certificate Policy 

California Fly Shop sells two kinds of gift certificates: 

1. Plastic gift cards that can be presented or mailed to your recipient. To buy a non-digital gift card, please come to the store or call us at 650-508-0727. We will take the information about your gift recipient and payment by phone and mail the card (via US mail) on your behalf, per your instructions. 

2. Electronic gift emails that are automatically sent to your recipient. To buy an online gift certificate, go to our home page, click on "Gift Certificates" and follow the instructions. Please note: email gift certificates are automatically generated and immediately sent by our online system.  If you accidentally send your gift certificate to the wrong email address, California Fly Shop is happy to give you the gift certificate code, resend the gift certificate, or issue a refund for you to try again. We are not able to change the recipient's email address after the gift certificate has been sent. If you wish to cancel your gift card and send another, please notify us and we will help you.

Your use or purchase of a California Fly Shop branded Gift Card, Gift Certificate or other stored value product (collectively, "Gift Cards") indicates your acceptance of the following Terms and Conditions. Except as otherwise provided by law, these Terms and Conditions apply to all Gift Cards, whether purchased at our store location, online, or received from third parties.

Gift cards can be used at our store location, over the phone or online at www.californiaflyshop.com (email gift certificates only).

  1. Gift Cards have no expiration dates 
  2. Gift Cards that are lost or stolen can only be replaced, up to the value remaining, with satisfactory proof of purchase and the Gift Card number. Gift cards should be treated as cash, we cannot be held responsible for gift cards that are lost or stolen
  3. Gift Cards are not redeemable for cash, except to the extent required by law
  4. Gift Cards may not be used to purchase travel nor guided trips
  5. Purchase amounts that exceed the value of the tendered Gift Card will require an additional payment for the balance due
  6. Gift Cards purchased online are delivered separately from other purchases via email
  7. California Fly Shop reserves the right to hold any order for a security review. If your order is affected, you will be notified via email within two business days
  8. Gift Cards will not be redeemed if the card number is invalid or cannot be identified within California Fly Shop systems
  9. California Fly Shop reserves the right to change the terms of the California Fly Shop Gift Card program at any time or to contract with another party to administer this program. California Fly Shop is the issuer of all Gift Cards marked "California Fly Shop." California Fly Shop is incorporated in the State of California, and the purchase and sale of the Gift Cards shall be subject to the laws and regulations of California

  

Our Privacy Policy